Refund Policy

No Refunds on Custom Orders

All sales are final. We do not offer refunds on any custom orders once placed. Every order is custom-produced specifically for you and cannot be resold or restocked.

Free Reprints for Our Errors

A free reprint is offered only if the error is provably on our end, such as:

• The wrong product was shipped
• The final print does not match the approved proof

Reprint requests must be submitted within 7 days of delivery with clear photo evidence. We will review all claims on a case-by-case basis.

Color Variation

Color variation between screen display and final printed output is not grounds for a refund. All printing is done to industry-standard color profiles. Screens display color in RGB while printing uses CMYK, and some variation is inherent to the print process. We strongly recommend submitting print-ready files in CMYK format.

Shipping Damage

For orders damaged in shipping, the customer must provide clear photo evidence of the damaged packaging and product within 48 hours of delivery. Upon review, a reprint will be offered. Damage claims submitted after 48 hours cannot be honored.

Customer-Submitted Artwork

No refunds or reprints will be issued for errors present in customer-submitted and customer-approved artwork. This includes but is not limited to: spelling errors, incorrect dimensions, low-resolution files, or design elements that were present in the approved proof.

Surface Compatibility & Application

Surface compatibility and proper application are the customer's responsibility and are not grounds for a refund. We are not liable for stickers that fail to adhere due to improper surface preparation, incompatible surfaces, or incorrect application technique.

Rush Orders & Turnaround Time

For rush orders, turnaround time begins after proof approval, not after payment. Any delays caused by the customer in approving proofs do not affect the start of the turnaround clock.

Contact Us

If you believe you qualify for a reprint under this policy, please contact us at sales@elevatedprinting.ink with your order number and supporting photos.